Client Care

At Greatwise, we pride ourselves in providing the highest level of customer service.

At Greatwise, we understand that each and every customer is different. They each have different needs and different priorities. That’s why our customer service department offers a wide range of services to meet every unique customer’s needs. Whether it’s a repair that requires our attention, or answering a questions about building codes and regulations, or anything in between, we’re always happy to help.

Our dedication to our customers’ needs is best seen through the many great programs and initiatives that we’re proud to be a part of.

Every Greatwise Home and Suite is protected by the Tarion Warranty Program, which gives home owners the confidence that comes with being protected by Ontario’s finest home warranty plan. We’re also proud to have implemented a number of green initiatives at many of our communities, helping to preserve our customers’ natural environment to provide them the best possible living experience for years to come. Because at Greatwise, we aim to create lasting customer relationships that leave you completely satisfied. And these relationships start by treating each and every one of our customers with the care and respect they deserve.

Your New Home is Protected by Four Levels of Guarantees

  • One-year guarantee on the workmanship and materials of your new home, a guarantee backed up by TARION New Home Warranty Program (the new name for the trusted Ontario New Home Warranty Program)
  • Full two-year coverage on electrical, plumbing, heating delivery and distribution system
  • The TARION New Home Warranty Program 7 Year Structure Guarantee on major structural components of your new home
  • Individual components in your new home are guaranteed by the manufacturer. Warranties provided by those reputable brand-name manufacturers are all passed on to you.

If you have any questions or comments please send us an email.